Privacy policy

1. Scope and responsible provider

This policy applies to karogerman.com, KaroGerman student applications, live-class features, and managed support services. “KaroGerman”, “we”, and “us” refer to the KaroGerman service provider identified on your order confirmation or invoice.

If a paid checkout does not identify the legal provider, do not complete the payment. Contact hello@karogerman.com so the information can be supplied first.

2. Information we collect

The information processed depends on the features you use. It may include:

• Account and contact information, such as name, email, phone number, city, language level, and learning goals
• Learning records, such as enrollments, lesson progress, answers, assessments, submissions, tutor notes, and certificates
• Classroom information, such as registrations, attendance events, consent records, messages, and recordings where enabled
• Germany-service case information and documents you choose to provide, including academic, identity, application, travel, and financial-support records
• Payment references, amounts, currency, coupon use, status, refunds, and invoices; payment-card details are handled by the payment provider
• Messages, support requests, notification choices, device tokens, and lead or consultation forms
• Security and technical data, such as IP-derived security signals, device/browser information, request logs, and audit events

3. Why we use information

We process personal data only for defined service, security, legal, and communication purposes, including:

• Creating and securing accounts and enforcing role-based access
• Delivering courses, assessments, classes, certificates, and learner support
• Managing Germany-service cases, private evidence, checklists, drafts, reviews, and messages
• Processing orders, captured payments, coupons, refunds, and fraud checks
• Sending service emails, class reminders, payment updates, and requested communications
• Operating, debugging, monitoring, backing up, and improving the platform
• Meeting legal obligations, resolving disputes, and protecting users and the service

4. Legal grounds and consent

Depending on your location and the activity, processing may be necessary to perform a contract, take steps you request before a contract, comply with law, protect legitimate security and operational interests, or act on your consent.

Recording consent is collected for applicable classes. Optional marketing requires a separate choice. You may withdraw consent for future processing, but this does not make earlier lawful processing invalid and may prevent a consent-dependent feature from working.

5. Automated assistance and human review

Some learning and internal preparation features use automated processing tools. Inputs sent to those tools are limited to what is needed for the requested task and are handled through server-side integrations.

KaroGerman does not use an automated system to make a university, APS, visa, housing, or employment decision. High-impact service materials are subject to staff review before release.

6. When information is shared

We do not sell personal data. Information may be shared with:

• Tutors, advisors, administrators, and support staff who need access for an assigned course, class, or case
• Infrastructure, database, authentication, storage, communications, classroom, monitoring, payment, and automated-processing providers acting under service agreements
• Professional advisers, auditors, insurers, or authorities when reasonably required by law or to protect legal rights
• A successor organization as part of a merger, financing, restructuring, or sale, subject to appropriate confidentiality and notice requirements

7. International processing

KaroGerman serves an India-to-Germany journey and uses service providers that may process information in more than one country. Where required, we use contractual, organizational, and technical safeguards for international transfers.

8. Retention and deletion

We retain information only for as long as needed to provide the service, maintain security and audit records, handle disputes, and meet tax, payment, accounting, or other legal duties. Retention differs by record type.

Account deletion removes or de-identifies information that is no longer required. Transaction, fraud-prevention, consent, audit, and legal records may be retained for the applicable period. Private files and recordings follow configured lifecycle and case-retention rules.

9. Security

We use role-based authorization, private object storage, short-lived file links, audit records, encrypted transport, signed webhooks, upload restrictions, and access logging. No online service can promise absolute security.

Report a suspected security issue without including sensitive documents to security@karogerman.com.

10. Your rights and choices

Subject to applicable law, you may ask to:

• Access or obtain information about your personal data
• Correct inaccurate or incomplete information
• Delete information that is no longer required
• Withdraw consent or change optional communication preferences
• Receive an export where applicable
• Object to or restrict certain processing where applicable
• Raise a grievance or complain to the relevant data-protection authority

11. Children and guardian involvement

A person who cannot legally consent for themselves must use KaroGerman only with authorization and supervision from a parent or legal guardian. Do not upload a child’s identity, financial, immigration, or academic documents without appropriate authority.

12. Privacy contact and changes

Send privacy requests or grievances to privacy@karogerman.com. Include the email address linked to your account and enough information to verify and understand the request; do not email identity documents unless specifically requested through a secure channel.

We may update this policy when services, providers, or legal requirements change. Material changes will be communicated through the website, account, or email where appropriate.